4. Continuity of Care/Easier Transitions: So many times I would be told to expect a six-to-eight-week program for my child, only to be called a week or two early from an IOP provider, saying, “Your insurance will no longer be covering your child’s service, so we will be discharging your child tomorrow.” Then, I was handed the names of a few therapists to call and schedule after care. If the therapists on the list were even taking new patients, we often had to wait several weeks, all the while my child went without care, at a very critical and precarious point in our lives. I had to play case manager and transfer all the history to the new therapist. I equate this to getting a cast on a broken leg, and then being told, “Go find someone who can remove the cast and provide physical therapy.”
At Josselyn, if the participant doesn’t have an outpatient therapist, the teen is introduced to a Josselyn therapist who specializes in meeting the teen’s unique needs. The case notes are all stored in the same Electronic Medical Record, so there is no downtime during the transition. The IOP team and therapist are colleagues and work collaboratively to insure a smooth transition.